Refund policy

Retirement Anxiety — Refund and Return Policy
1. Our "Made-to-Order" Reality Every item at Retirement Anxiety is a print-on-demand product produced through our fulfillment partners. Because we do not maintain a physical warehouse of inventory, each shirt is created specifically for you the moment you order it.
2. Return and Exchange Policy Because each item is custom-produced, we do not accept returns or exchanges for customer-driven errors, including:
  • Ordering the wrong size or color.
  • "Buyer’s remorse" or changing your mind.
  • Disliking the fit or style.
  • Items that have been worn, washed, or altered.
Please review our size charts and product descriptions carefully before purchasing to ensure your gear fits your actual retirement timeline (or lack thereof).
3. Damaged, Defective, or Incorrect Items If your order arrives with a genuine manufacturing error, we will make it right. Please contact us at thepensiondepartment@gmail.com within 30 days of delivery if your product is:
  • Damaged or Defective: Fabric tears or construction issues.
  • Misprinted: The design is incorrect or significantly off-center (variations under 0.5 inch are considered normal production standards.
  • Wrong Item Received: You received a different size, color, or design than what is listed on your order confirmation.
To process a claim, you must provide:
  1. Your order number.
  2. A clear photograph showing the specific issue.
  3. A photograph of the product label and shipping label.
4. Available Remedies Once we verify a manufacturing or fulfillment error, we may provide a replacement product at no additional charge or a refund to your original payment method. You generally do not need to mail the defective product back to us; please do not send items to the return address on the package without prior authorization.
5. Cancellations and Changes Our systems move quickly to get your order into production. If you need to cancel or change an address, size, or color, you must contact us immediately. Once an order has entered the production phase, we are unable to make further changes or cancellations.
6. Shipping and Delivery Issues Customers are responsible for providing an accurate and complete delivery address. Retirement Anxiety is not responsible for unsuccessful deliveries due to incorrect address information, refusal of delivery, or failure to claim a package. If a package is marked as "Delivered" by the carrier but you cannot locate it, please check with neighbors or building management before contacting us.
7. Why Accuracy Matters We strive for factual accuracy in everything we do, from our retirement statistics to our order fulfillment. Furthermore, because 10% of our profits are donated to Feeding America, minimizing waste from ordering errors helps us stay focused on our mission of funding 50,000 meals for those facing food insecurity.
Contact Us For any issues with your order, please reach out to: Retirement Anxiety by The Pension Department, Inc. Email: thepensiondepartment@gmail.com